Use our size chart based on waist/hip measurements. 93% of customers nail their fit on the first try. Between sizes? Size down for compression, up for comfort-our 4-way stretch adapts to your curves.

We accept returns within 30 days of the delivery date.

We offer returns and exchanges on any eligible items.

Please note that some exclusions apply.

To see if your items are eligible and for full details, please review our complete Refund Policy.

If there is an issue with the items in your order, please contact our customer care team within 14 days of receiving your order so that we can assist you.

View our policies below for more information. 

• Return / Refund - View Policy

Unfortunately we cannot change or edit shipping addresses or cancel orders after they have been placed. This is because our fulfilment partner works quickly to process orders and oftentimes, orders are processed and shipped within 60 minutes of the order being placed.

We encourage you to ensure the shipping address is accurate when you are placing your order to avoid any incorrect deliveries.

If an order is refused by a customer due to custom fees or there is address issues, the parcel will be held for 2 weeks and then be abandoned if these fees or enquiries are not resolved in this time.

Her-studio is not responsible for the handling of an abandoned order. Should any costs be incurred to return the parcel back to us, these costs will be deducted from any possible refunds.

It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Her-studio cannot offer reimbursement for this package.

To return your order, please initiate a return contact info@tavlux.store

We offer pre-paid returns labels for UK, US and International destinations. A fixed fee will be taken off of your refund to cover part of the return shipping. We subsidise over 50% of the shipping cost charged by couriers to reduce the cost of return shipping for you.

You do not need to return it back to us in the HER gift box, however please do ensure that the garments are fully protected when returning them to us: Returns Page

The 'Shipping From' date will be listed on your order confirmation email. We do our best to meet these shipping from dates, however if the demand for certain styles is higher than expected it can take our sewing machinists longer to complete the orders being made.

If you have received an email notification that your order has shipped, you will be able to follow the tracking information in the email. Alternatively, you can track your order here.