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How much is shipping?
How much is shipping?
Fast & Free Shipping
Enjoy free shipping on all orders! Your package will arrive in 6-8 days, hassle-free.
What is your return policy?
What is your return policy?
We accept returns within 30 days of the delivery date.
We offer returns and exchanges on our full priced products.
If there is an issue with the items in your order, please contact our customer care team within 14 days of receiving your order so that we can assist you.
Please view our policies below for more information.
- Return / Refund - View Policy
Can I edit my shipping address after I've ordered?
Can I edit my shipping address after I've ordered?
Unfortunately we cannot change or edit shipping addresses or cancel orders after they have been placed. This is because our fulfilment partner works quickly to process orders and oftentimes, orders are processed and shipped within 60 minutes of the order being placed.
We encourage you to ensure the shipping address is accurate when you are placing your order to avoid any incorrect deliveries.
What happens if I refuse the delivery?
What happens if I refuse the delivery?
If an order is refused by a customer due to custom fees or there is address issues, the parcel will be held for 2 weeks and then be abandoned if these fees or enquiries are not resolved in this time.
Her-studio is not responsible for the handling of an abandoned order. Should any costs be incurred to return the parcel back to us, these costs will be deducted from any possible refunds.
It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Her-studio cannot offer reimbursement for this package.
How do I return my items?
How do I return my items?
To return your order, please initiate a return contact info@her-studio.store
We offer pre-paid returns labels for UK, US and International destinations. A fixed fee will be taken off of your refund to cover part of the return shipping. We subsidise over 50% of the shipping cost charged by couriers to reduce the cost of return shipping for you.
You do not need to return it back to us in the HER gift box, however please do ensure that the garments are fully protected when returning them to us: Returns Page
Where is my order?
Where is my order?
The 'Shipping From' date will be listed on your order confirmation email. We do our best to meet these shipping from dates, however if the demand for certain styles is higher than expected it can take our sewing machinists longer to complete the orders being made.
If you have received an email notification that your order has shipped, you will be able to follow the tracking information in the email. Alternatively, you can track your order here.
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Can I use more than one discount code?
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
Why has a product price changed?
Why has a product price changed?
Please note that as an online business our prices change in response to fashion trends, stock and demand from customers.
Due to this, unfortunately we will not refund the difference if prices have changed since you placed your order.
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How do I find the right size?
How do I find the right size?
We hand make our clothing using high quality fabrics. The majority of our range is made with double layered fabric. This is a technique that we have developed where we use two layers of fabric in most of our garments. This creates a figure supportive fit and also avoids the fabric from being see-through or sagging.
We have developed our size chart based on the stretch in our fabric and the way that our clothing is made. Our size chart will give you a fitted look.
View our SIZE CHART
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What are your payment options?
What are your payment options?
We accept all major debit & credit cards. We also accept PayPal payments.
We are pleased to be able to make it easier for international payments, you are now able to purchase in the following currencies; GBP, AUD, CAD, EUR, NZD, USD, HKD, JPY and SGD.
All orders processed by us and by your bank will be in your local currency.
Talk about your brand
Still have questions? We're happy to help! Please email us using the form below and we will get back to you within 48 hours [Monday - Friday]
Contact Us here.